Privacy Policy
Last updated: March 2026
MAS Residency is committed to protecting your personal information.
Information We Collect
When you make a booking, contact us, or use our website, we may collect the following personal information:
- Identity Information: Full name, government-issued ID (for check-in purposes)
- Contact Information: Email address, phone number, home address
- Booking Information: Check-in/out dates, room preferences, special requests
- Payment Information: Payment method details (processed securely through our payment partners)
- Communication Records: Messages, enquiries, and correspondence with us
How We Use Your Information
We use the personal information you provide to:
- Process and confirm your reservation
- Communicate about your booking (confirmation, updates, check-in instructions)
- Provide guest services during your stay
- Process payments and issue invoices or receipts
- Respond to enquiries, complaints, or feedback
- Comply with legal obligations (e.g., Form C registration under the Foreigners Act)
- Send occasional promotional offers (only with your consent)
Data Sharing
We do not sell or rent your personal information. We may share it with:
- Payment processors (e.g., RazorPay) for secure payment processing
- Channel managers (e.g., eGlobe Solutions) to manage your online booking
- Government authorities as required by law (e.g., guest registration records)
Data Security
We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. Payment information is processed through PCI-DSS compliant payment gateways and is not stored on our servers.
Data Retention
We retain guest records for a minimum of 5 years as required by hospitality regulations in India. You may request deletion of your non-mandatory data by contacting us.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt out of promotional communications at any time
Cookies
Our website uses essential cookies to ensure proper functionality. We do not use tracking cookies for advertising purposes.
Contact Us
For privacy-related requests:
Email: mashotels.in@gmail.com
Address: MAS Residency, 32c/1, Vettavalam Road, Tiruvannamalai - 606601, Tamil Nadu, India
Questions about this policy? Get in touch with us: